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Visiting Your Loved One at the Osgoode Care Centre in the Time of COVID-19

About COVID-19

COVID-19 is a very contagious virus. It spreads quickly from one person to another through contact and droplets. We have done our very best to keep your loved ones and those caring for them protected and safe which unfortunately meant closing to visitors. This has been a challenging and stressful time for everyone.  It is important to consider the safest way to begin visits again. Please know we all have a role to play in responding to the pandemic and each of our actions has an impact on many other people.

The following requirements are in accordance with COVID-19 Directive #3 for Long Term care Homes under the Long Term Care Homes Act, 2007, issued by the Chief Medical Officer of Health. 

What to Expect Regarding Your Visit

All visitors must: 

  • Pre-arrange visits and timing of the visits with the Home.  You can do this by contacting Lindsay Passfield-Leu at or calling 613-821-1034 ext 247 Monday-Friday 9:00 a.m.-5:00 p.m.
  • Be feeling well on the date/time of visit. 
  • Complete health screening prior to entering the Home or property, including a temperature check for fever over 37.8 degrees Celsius and a questionnaire. 
  • Indoor visitors and essential visitors must verbally confirm/attest that they have tested negative for COVID-19 within the previous two weeks.
  • Check in and out of all visits at the front desk. For outdoor visits, you will be screened at the gate to the visiting area.
  • Continuously wear a mask that covers the nose and mouth while inside the Home(provided by the home) or while visiting outside.
  • Not visit with other residents.
  • Perform hand hygiene (hand washing and/or use of hand sanitizer) when entering and leaving the Home and when entering and leaving the resident’s room.
  • Visitors must maintain a minimum of two (2) metres (6 feet) physical distance from the resident they are visiting for the full duration of the visit.  Essential visitors may move within 2 metres (6 feet) of the resident. Visitors must not come within 2 metres (6 feet) of other residents or staff.


  • The Home will provide a surgical/procedural mask and the mask must be worn at all times. 
  • Surgical/procedural masks should not be reused. 
  • Be escorted by Home staff to the assigned visiting area and remain there for the duration of the visit.
  • Two visitors are allowed at a time. 
  • Visits are limited to 30 minutes.


  • Visitors are responsible for supplying their own face coverings. 
  • The face covering (non-medical mask or face covering) must be worn at all times during the visit.
  • If you do not have a mask, one will be provided to you. 
  • Wait by the gate to be escorted to the outdoor visiting area.
  • Two visitors are allowed at a time. 
  • Visits are limited to 30 minutes.


  • Essential caregivers assist with required quality of life or care activities (e.g. meal time) and may attend the dining room, but will be physically distanced at a separate table from other residents. 
  • Otherwise essential caregivers must stay with the resident in their room
  • It is important to maintain social distancing in a shared room situation

We must create physical distancing between ourselves and others so that we can limit the spread of the virus. This means staying at least two (2) metres or six (6) feet away from other people, including another family member or friend who may be visiting with you.

 NOTE:  IN A SUSPECTED OR CONFIRMED OUTBREAK: All indoor and outdoor visits will be suspended as LTC Homes must follow all of the Ontario Chief Medical Officer of Health’s Directives and guidance from local Public Health Units.  In addition, if a LTC resident is showing symptoms of COVID-19, visits with that resident will not be permitted until they have a negative COVID test result.

Only an essential caregiver will be allowed entry.  Essential caregivers must wear a mask while visiting a resident that does not have COVID-19.  Essential visitors must wear appropriate droplet-contact precaution Personal Protective Equipment (PPE) while visiting with a resident who has COVID-19.  Staff from the home will help with this. 

Taking Precautions 

  • Wash your hands often with soap and water for at least 20 seconds or use alcohol-based hand sanitizer when hands are not visibly dirty.
  • Wash your hands after handling nose and throat secretions (e.g. after throwing out used facial tissues).
  • Avoid touching your face, eyes, ears, hair and adjusting your glasses and clean hands before touching eyes, nose or mouth.
  • Wear a mask at all times. Avoid touching and readjusting the mask as it can become contaminated. 
  • A mask is NOT a substitution for hand washing, self-isolation and physical distancing. 
  • Do not bring pets or any outside beverages, food, plants, flowers or gifts. 
  • Drop off clothing, packaged food such as candy/chocolates at the front entrance. It will be disinfected and delivered to the resident’s room by a staff member following a three day quarantine.

Your Responsibilities as a Visitor 

  • Respect the guidelines that have been put in place. Please ask if you do not understand them. 
  • Read and review all handouts as attached.
  • Answer the screening questions honestly. 
  • Limit your visit to your loved one, no other residents. 
  • Be considerate and respectful when interacting with individuals as this is a very stressful time for everyone. 
  • Do not visit if sick or ill.


While you may not feel sick, and while we know these measures may feel like an inconvenience, please be mindful of the members of our Home who are more vulnerable to COVID-19 than others. We are all in this together. 

Short Stay Absences:

  • Short stay absences are for outpatient medical appointments only. 
  • The resident will be given a medical mask, which must be worn at all times when outside the home, and will practice social distancing, in accordance with public health measure.
  • The resident will be actively screened prior to leaving the home (temperature taken and screening questionnaire completed) and upon return to the home. 
  • The resident will be escorted to the door by staff – families are no allowed to enter the home. 

Temporary Absences

It was decided at the General Family Meeting held on September 5th, 2020, that the families and staff of the Osgoode Care Centre do not support temporary absences at this time.  The requirement for residents to self-isolate for 14 days upon their return is an additional hardship on residents who have been isolated in their rooms since March 2020 and we do not have the staffing capacity to support this.  It is also an added strain on the limited PPE available for when the home may have an outbreak.  There is increasing risk in the community for the transmission of the COVID-19 virus and bringing it to our very vulnerable population.

Please review:

What to do when tested positive for Covid-19

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